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Consignable | FAQs (Merchants)
Consignable | FAQs (Merchants)

Frequently Asked Questions for the Consignable App

Updated over 2 months ago

Is there an App on the Device

Not yet! We are considering this for a later release of the App. For now, you can access ConsignAble from your Clover Dashboard.

Why are my consignors called vendors?

Your Consignors are Vendors in the sense they provide product to sell in your store.

We have a large number of Vendors to create?!

We understand that setting up your Store with a large number of Vendors can be time consuming. While we work on a self-solve solution, you can email us at [email protected] and we will send you a template that we can upload to the system.

How does this app integrate with the Clover Register App?

When you add a vendor in ConsignAble, it will add a “Category” to the Clover register. As you add items to the vendor’s inventory, they are added to your store’s inventory and are assigned to that Category.

When you add a specific item, it will be added at a fixed price, and when you add a group item, it will be added as a variable priced item.

How do I sell something I've added via ConsignAble?

On your Clover station, open the register. Your vendors should be listed there as categories, along with “All items”. If you want to, do a search, or you can click on a vendor to see a list of just their items.

You can turn on miscellaneous items for Vendors in your Consignable Settings.

What happens if I need to return something, or pull it from inventory?

You can use ConsignAble to remove items from inventory or use the standard Clover inventory app. ConsignAble will stay synced with Clover.

What if I'm already started and have things in inventory in Clover?

That’s not a problem. Simply add your Consignors as Vendors in ConsignAble. This will create new Categories in your Clover register.

Then open the Clover Inventory app and simply move your items to the newly created Categories using the bulk move tools already available in Clover. They will automatically sync with ConsignAble.

What happens when I delete a vendor completely from ConsignAble?

Removing a vendor will remove all their items from Clover, as well as their associated category. Any sales that have occurred will remain in Clover’s transaction history.

What happens if one of my employees changes the categories or links built by ConsignAble?

Inside the ConsignAble interface, you can open the vendor that is having trouble. On the right side is a repair icon that will attempt to rebuild any needed links inside the Clover inventory tools. It will let you know what it was able to repair, but if sales have occurred while the Inventory links are broken, ConsignAble will not know.

How can my vendors be notified when things are sold?

Premium: Once they have the invitation email and have setup a password, your vendor should be presented with a fairly simple web page. At the menu along the top, they can choose “Settings and Alerts”, then click on “Setup Alerts”. This tool is pretty straight forward, and they can configure how often they would like to get emails, daily, weekly or monthly.

What are the features of Premium?

The premium version offers several tools designed to help reduce the amount of time you spend each day managing your consignors. The goal here is automate some of the time you spend building reports, telling your consignor’s what’s been sold, and how much money they are due.

Vendor Portal

Yes, you can invite your vendors to log into their own version of ConsignAble. Once you give them an email address in ConsignAble, you can click a button to send them an email invite. The invite will contain a link to get them started setting up a password. Once inside, they can view any reports you have built for them, see recent sales, and manage their email notifications.

Self Management

Vendors can manage their contact information, keeping your store up to date and not wondering how to reach them. They can also manage their own notifications by subscribing to automatic updates when sales occur. This can be set on a daily, weekly, or monthly basis.

Automatic Reports

In settings, you can specify if you want weekly or monthly reports built automatically. These reports will be available to the consignors as soon as they are complete.

What do all these buttons do?

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